Providing 5-Star Service to homes and offices in RI, MA and CT since 1998. 

Frequently Asked Questions

Here you will find a some of our most frequently asked questions. We know this list is not all inclusive but we think it will help answer some of questions you may have about our services and policies. Please free to give us a call if you need further explanation or if a question you have is not on the list.

   Are you Insured? Licensed?

Ocean State House Cleaning carries both a general liability and workers compensation insurance policy to protect both our clients and ourselves. There is no licensing requirement, or licensing procedure, for maid services in Rhode Island at this time.

    Do you run background checks on your staff?

Yes! We check all applicants against records in the Rhode Island court system to make sure they have no history of criminal behavior and we also check records nationwide. We only hire the most dedicated, conscientious and trustworthy individuals. Any individual with a background that includes theft, dishonesty, drug use or violent behavior is automatically excluded as a potential hiring candidate.

  How do you keep your prices so affordable?

We are not a franchise and therefore have no franchise fees or royalties that must be paid every month like the local franchises do. This allows us to set much more reasonable prices than the local franchises. We have no corporate office dictating to us how to run our business or telling us where and how to advertise, what supplies we must buy, ect. This allows us much more freedom in forming our rate structure. Not only that, but when you chose a locally owned business over a franchise, more of your hard-earned dollars stay within the local community which helps the local economy.

  What is your cancelation policy?

Please give us 48 hrs if you need to cancel your cleaning for any reason. This gives us the opportunity to fill the empty time slot with another client. Otherwise, the team that cleans your home will not have a full day and will make less money in their pay for the week. We do charge a lock-out fee of $35 to $55 if we come to clean on your scheduled day and can not gain access to your home. use.

  What happens if I am not happy with my cleaning?

We offer a 100% Happiness Guarantee on our services. If you are not happy with your service, please call within 24 hours of your cleaning and we will send the team out the next day to re-do any areas of concern.

In order for our 100% Happiness Guarantee to remain in effect for your cleaning it is essential that you call us within 24 hrs of your cleaning if you are not satisfied. You must also allow us access to the home within 48hrs of the time of the original cleaning so that we can re-clean any areas of concern. If you do not contact us in the allotted time, or do not allow us access to the home to re-clean any areas of concern, then our 100% Happiness Guarantee will be voided.

Please understand that we have these policies in place to protect both our clients and our company. We do place your satisfaction in our services as a top priority.

  What areas do you service?

Areas we service include all of Rhode Island, Nearby Massachusetts and Nearby Connecticut. 

Kent County

Coventry     East Greenwich    Warwick    West Greenwich    West Warwick

Washington County, RI

Charlestown    Exeter    Hopkinton    Narragansett    North Kingstown    Richmond       
South Kingstown    Wakefield    Westerly

Bristol County
Barrington     Bristol     Warren

Providence County
Burrillville Lincoln
Central Falls North Providence
Cranston North Smithfield
Cumberland Pawtucket
East Providence Providence
Foster Scituate
Glocester Smithfield
Johnston Woonsocket

Newport County
Jamestown Newport
Little Compton Portsmouth
Middletown Tiverton

Areas of Massachusetts serviced by our Bay State Maids division:

Bristol County
Attleboro   Attleboro Falls  Chartley  Dighton  Easton  North Attleboro   North Dighton  North Easton  Mansfield  Norton  Rehoboth  Seekonk  Swansea

Middlesex County

Ashland    Framingham    Holliston    Hopkinton    Natick    Sherborn       

Norfolk County

Bellingham     Dover    East Walpole    Foxboro    Franklin   Medfield     Medway    Millis    Norfolk    Norwood   Plainville    Sharon    Sheldonville    South Walpole    Walpole    Westwood    Wrentham   

Worcester County
Blackstone  Northbridge  Fayville   Upton   Hopedale   Uxbridge   Linwood   Whitinsville   Mendon   Milford   Millville   North Uxbridge